Need help with Becky the Bat? We're here for you.
Paid "100 Hearts" purchases are available in the iOS app via Apple In-App Purchase. If hearts didn't appear after payment, force-close and reopen the app — pending native purchases are recovered on launch when possible. If you were charged without receiving hearts, email us with your Apple order/receipt ID and we'll help.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
If you bought hearts on the website (beckythebat.com) instead of the app, that payment goes through Stripe, not Apple — email support@astryks.com with the email you paid with and we'll refund you directly.
My progress didn't save / I lost my best score. Progress and hearts are saved on your device only. Reinstalling the app or restoring your phone from a backup that predates your last session can reset local data.
The game crashed or froze. Please email us with your device model and iOS version, and what you were doing right before it happened.
I have a feature idea or found a bug. We'd love to hear it — email us any time.
See also our Privacy Policy.